Help & Questions
đĻ What are the delivery times?
We carefully prepare all orders within 24 to 48 business hours.
Once shipped, your order is handled by the carrier. Delivery times are generally 2 to 5 business days depending on your location and the chosen delivery method.
You will receive a confirmation email with a tracking number as soon as your order is shipped.
đ What are the shipping costs?
We offer several delivery solutions:
- Delivery to a Relay Point from âŦ4.10
- Free delivery for purchases over âŦ35
Shipping costs are calculated automatically when you validate your order.
đ Can I track my order?
Yes.
As soon as your order is shipped, you will receive an email containing your tracking number to track your package at every step of its journey.
đ Are the items new?
Yes.
All items offered on Le Dressing de Gabriella are new, carefully selected and checked before being put on sale.
đ How do I choose my shoe size?
Each product sheet indicates the available shoe sizes.
When necessary, we specify if a model runs small or large to help you choose the right size.
If in doubt, do not hesitate to contact us before placing your order. We will be happy to advise you.
đ¨ Are the colors identical to the photos?
We do our best to ensure that the photos accurately reflect the products.
However, slight color differences may appear depending on your screen or phone settings.
âŠī¸ Do you accept returns?
Yes.
If an item is not suitable, you can return it in accordance with our Return Policy.
We invite you to consult this page to find out the applicable conditions and deadlines.
đŗ What payment methods do you accept?
We accept several secure payment methods:
- Credit Card (Visa, Mastercard)
- Apple Pay
- Shop Pay
- Klarna (payment in installments depending on eligibility)
- Scalapay (payment in 3 or 4 installments depending on conditions)
All transactions are fully secured via Shopify Payments.
Your banking information is protected and is never accessible by our store.
đ Is payment secure?
Yes.
All transactions are protected by encryption technologies compliant with international security standards.
You can make your purchases with confidence.
đĻ What to do if my package arrives damaged?
If your package is damaged upon receipt or if an item has a defect, contact us quickly by attaching photos of the package and the product concerned.
We will find a solution as soon as possible.
â Can I modify or cancel my order?
If your order has not yet been shipped, contact us as soon as possible.
We will do our best to fulfill your request.
Once the order has been shipped, it will no longer be possible to modify or cancel it.
đ Can I use a promotional code?
Yes.
If you have a promotional code, you can enter it at the time of payment in the space provided for this purpose.
Usage conditions may vary depending on current offers.
đ§ How to contact you?
Our customer service is available to answer all your questions.
You can use our Contact page or write to us directly at:
contact@ledressingdegabriella.com
We generally respond within 24 business hours.